I am a returning customer
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Return & Exchanges
Return & Exchanges
shopping at onlinesfashion.com
If you are not entirely satisfied with your purchase, we're here to help.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
To be eligible, please make sure that:
-The product is in its original packaging
-The product isn't used or damaged
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
receive confirmation from our customer service, please send the product along
with the product list which includes the product ID. A tracking number of the
returning parcel is required; we will deal with the product exchange or refund
after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance. If the item is damaged, we will replace it for you free of charge.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request here once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
If you have any questions
on how to return your item to us, contact us.