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Returning Customer
I am a returning customer
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Register Account
If you already have an account with us, please login at the login form.
Your Account Has Been Created!
Congratulations! Your new account has been successfully created!
You can now take advantage of member privileges to enhance your online shopping experience with us.
If you have ANY questions about the operation of this online shop, please e-mail the store owner.
A confirmation has been sent to the provided e-mail address. If you have not received it within the hour, please contact us.
Account Logout
You have been logged off your account. It is now safe to leave the computer.
Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Return & Exchanges
Return & Exchanges
Thanks for
shopping at onlinesfashion.com
If you are not entirely satisfied with your purchase, we're here to help.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund. If you are approved, then your refund
will be processed, and a credit will automatically be applied to your credit
card or original method of payment, within 7-15 business days.
If you haven’t received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time
before a refund is posted. If you’ve done all of this and you still have not
received your refund yet, please contact us.
To be eligible, please make sure that:
-The product is in its original packaging
-The product isn't used or damaged
Please note the following exceptions to our return and
exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
After you
receive confirmation from our customer service, please send the product along
with the product list which includes the product ID. A tracking number of the
returning parcel is required; we will deal with the product exchange or refund
after we get your returning parcel.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
If the item is damaged, we will replace it for you free of charge.
Order Cancellation
We offer
full refund if the order is cancelled within 24 hours of your purchase. You
should submit an order cancellation request here once you decide to cancel the
order. For orders cancelled after 24 hours of purchase but have not been
shipped, we will offer partial refund after charging a 15% cancellation fee. We
will NOT accept order cancellation request if the orders have been
shipped.
Contact Us
If you have any questions
on how to return your item to us, contact us.
